Free Expert Consultation: Guidance on grades, sizes, and certifications.
Custom Solutions: Tailored thickness, veneers, and fire/moisture treatments.
Samples & 3D Mock-ups: Verify quality and visualize designs.
Competitive Pricing: Bulk discounts and logistics planning.
Safe Delivery: Climate-controlled transport with real-time tracking.
Warranty & Returns: 24-month warranty and hassle-free replacements.
Installation Support: Guides, tutorials, and on-site assistance.
Quality Checks: Free post-installation inspections and durability testing.
Global Reach: Serving 50+ countries with localized warehouses.
Quick Response: Dedicated account managers and <24-hour inquiry resolution.
Trusted Expertise: 20+ years in engineered wood manufacturing.
FAQ
Product Basics
Applications
Q: Is this ceramic tile suitable for bathrooms? Is it slip-resistant?
A: Yes, this tile features a slip-resistant glazed surface (rated R10), ideal for wet areas like bathrooms and kitchens. For optimal performance, pair with waterproof grout.
Specifications
Q: What is the thickness and load-bearing capacity of your light steel keel?
A: Standard thickness is 0.6mm, with a vertical load capacity of ≥200kg/m. Download the technical datasheet [here] for full specifications.
Certifications & Sustainability
Q: Does your flooring comply with E0 environmental standards?
A: Absolutely. Our products meet China’s GB/T 18102-2020 standards, with formaldehyde emissions ≤0.05mg/m³. Access the test report.
Bulk Purchasing
Q: Do you offer discounts for orders over 1,000 square meters?
A: Yes! Volume orders qualify for tiered pricing. Contact your regional manager for a customized quote.
Customization
Q: Can you produce custom-sized stone slabs?
A: We support tailored dimensions with a minimum order of 200㎡. Production typically takes 15–20 business days. Discuss details with our sales team.
Shipping & Logistics
Q: How is freight calculated for deliveries to tier-2/3 cities?
A: Orders over 5 tons qualify for free shipping in Jiangsu-Zhejiang-Shanghai regions. For other areas, costs depend on distance and weight. Use our freight calculator during checkout.
Technical Support
Installation Guidelines
Q: What is the recommended spacing for gypsum board partitions?
A: Stud spacing should not exceed 400mm. Seal joints with joint compound and refer to our step-by-step installation video .
Compatibility
Q: Can your waterproof coating be applied directly over existing paint?
A: Ensure the substrate is clean, dry, and free of cracks. We recommend applying a primer for enhanced adhesion.
Maintenance
Q: How do I remove scratches from artificial stone countertops?
A: Light scratches can be polished with 2000-grit sandpaper. For deep marks, contact our support team for repair kits or professional assistance.
